Wishbox will walk with your guests’ hand in hand to assist them in every step of the way from their initial booking until they check-out, in their own language. Automatically.

Believe it or not – using Wishbox lets you save up to 2 hours of work per day and eliminate 90% of your guest’s email, thanks to Wishbox’s automation, wizards & your own branded guest-app.

Let’s have a closer look:

1. Confirmation email

The confirmation email is a personalized and beautifully designed email your guests will receive immediately after they booked one of your properties. To customize your personal confirmation email:
  • Go to the settings > Communication tab
  • Click on the box “View / Edit email template”
  • In this editor, you can fully customize your company’s email
  • Translate the email to all supported languages (10).  
  • Go back to the settings and enable it so Wishbox will start sending it automatically (only for new reservations that synced to Wishbox after you activated the confirmation email feature).

You can click here to read more about the confirmation email.

2. Pre check-in Wizard

Receive all the guest’s arrival details and scanned passports using Wishbox pre check-in automatic wizard. To enable the pre check-in wizard, you need to edit your check-in options:
  • Go to the ‘settings’ > ‘Check-in’ tab
  • In the ‘Check-in options’ you have a few check-in templates you can use or edit, or add your own check-in option.
  • Scroll down to “Pre Check-In email timing”, and set up when Wishbox will send the pre check-in wizard for the first time, and the reminders.
  • Scroll down to “Customized automation tools” and choose if you wish to ask your guests to scan their documents or credit card by the guest’s booking source.
  • Now you can Scroll back up to “Pre Check-In email timing”,  preview the Wizard and enable the pre check-in wizard.

You can click here to read more about the pre check-in wizard.

3. Pre check-out Wizard

Receive automatically your guest check-out time, present the check-out instructions, and skyrocket your ratings thanks to Wishbox intelligent reviews system. To enable the pre check-out wizard, you need to edit check-out instructions & late check-out policy:
  • Go to the ‘Settings’ > ‘Check-out’
  • Scroll to – “Check out instructions”.
  • Add your check-out instructions that will be shown in the pre check-out wizard, and will be sent to the guest also by email.
  • Scroll down and add your Late check-out policy” (optional).
  • Scroll up to “Pre Check-out timing” and set up when Wishbox will send the pre check out wizard to your guests.
  • Send yourself a preview and enable the pre check-out wizard.

You can click here to read more about the pre check-out wizard.

These are the first steps to start with working with Wishbox. After completing these steps, we recommend to set the automated Arrival emails and codes, Pre schedule automated messages and SMS’s and add customized posts to be shown in your Guest’s app.

For any assistance, you are welcome to find our manuals in the Wishbox Support Center, or simply contact us through the Wishbox chat or by email support@wishbox.co